Good Shepherd Writing and Publishing LLC
Shipping & Returns
Welcome to Good Shepherd Writing and Publishing LLC. We are committed to providing quality Christian books, gifts, and merchandise to our customers in a timely manner.
Shipping Methods
We ship throughout the United States and select international locations using reputable shipping carriers. Shipping options and rates will be displayed during checkout.
Delivery Time
Estimated delivery times vary depending on the shipping method selected and destination. Typical delivery times are:
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Standard Shipping: 5–10 business days
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Expedited Shipping: 2–5 business days
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International Shipping: 10–21 business days
Please note that delivery times are estimates and may be affected by weather conditions, holidays, or carrier delays.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor the progress of your shipment.
Shipping Address
Customers are responsible for providing accurate shipping information. Good Shepherd Writing and Publishing LLC is not responsible for delays or lost packages resulting from incorrect address information.
Return & Exchange Policy
At Good Shepherd Writing and Publishing LLC, customer satisfaction is important to us.
Books and Non-Custom Products
Returns may be requested within 14 days of delivery for unused items in their original condition and packaging.
Custom and Personalized Products
Due to the personalized nature of custom coffee mugs, printed apparel, custom gifts, and other made-to-order items, these products are non-refundable unless they arrive damaged or defective.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include photographs of the item and packaging so we can assist you promptly.
Refund Process
Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For return requests or refund inquiries, please contact us through our website's contact page.